Guest Experience Expert
Company: Marriott International, Inc
Location: Truckee
Posted on: October 23, 2024
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Job Description:
Additional Information Pay: $23.28/hour, Overnight Shift, Ski
pass incentive available
Job Number 24181876
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands
Court, Truckee, California, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY - Our jobs aren't just about giving guests a
smooth check-in and check-out. Instead, we want to build and
experience that is memorable and unique. Our Guest Experience
Experts take the initiative to deliver a wide range of services
that guide guests through their entire stay. They are empowered to
move about their space and do what needs to be done. Whether
processing operational needs, addressing guest requests, completing
reports, or sharing the highlights of the local area, the Guest
Experience Expert makes transactions feel like part of the
experience. - No matter what position you are in, there are a few
things that are critical to success - creating a safe work place,
following company policies and procedures, maintaining
confidentiality, protecting company assets, upholding quality
standards, and ensuring your uniform, personal appearance, and
communications are professional. Guest Experience Experts will be
on their feet and moving around (stand, sit, or walk for an
extended time) and taking a hands-on approach to work (move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance). Doing all these things well (and
other reasonable job duties as requested) is critical for Guest
Experience Experts - to get it right for our guests and our
business each and every time. - PREFERRED QUALIFICATIONS Education:
High school diploma or G.E.D. equivalent. Related Work Experience:
No related work experience. Supervisory Experience: No supervisory
experience. License or Certification: None - The pay range for this
position is $23.28 to $23.28 per hour and offers health care
benefits, flexible spending accounts, 401(k) plan, earned paid time
off and/or sick leave, life insurance, disability coverage, and
other life and work wellness benefits. Benefits may be subject to
generally applicable eligibility, waiting period, contribution, and
other requirements and conditions. - -Marriott International is an
equal opportunity employer. -We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. -We
are committed to non-discrimination on -any -protected -basis, such
as disability and veteran status, or any other basis covered under
applicable law. Marriott International considers for employment
qualified applicants with criminal histories consistent with
applicable federal, state and local law.
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At more than 100 award-winning properties worldwide, The
Ritz-Carlton Ladies and Gentlemen create experiences so exceptional
that long after a guest stays with us, the experience stays with
them. Attracting the world's top hospitality professionals who
curate lifelong memories, we believe that everyone succeeds when
they are empowered to be creative, thoughtful and compassionate. -
Every day, we set the standard for rare and special luxury service
the world over and pride ourselves on delivering excellence in the
care and comfort of our guests. - Your role will be to ensure that
the "Gold Standards" of The Ritz-Carlton are delivered graciously
and thoughtfully every day. The Gold Standards are the foundation
of The Ritz-Carlton and are what guides us each day to be better
than the next. It is this foundation and our belief that our
culture drives success by which The Ritz Carlton has earned the
reputation as a global brand leader in luxury hospitality. As part
of our team, you will learn and exemplify the Gold Standards, such
as our Employee Promise, Credo and our Service Values. And our
promise to you is that we offer the chance to be proud of the work
you do and who you work with. - In joining The Ritz-Carlton, you
join a portfolio of brands with Marriott International. Be where
you can do your best work, begin your purpose, belong to an amazing
global team, and become the best version of you.
Keywords: Marriott International, Inc, Roseville , Guest Experience Expert, Other , Truckee, California
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here to apply!
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