EVP Customer Success and Services

Company: VirtualVocations
Location: Concord
Posted on: November 18, 2024

Job Description:

A company is looking for an EVP, Customer Success and Services.

Key Responsibilities

Build and lead a global Customer Success team to enhance the customer journey
Drive customer retention and renewals through product adoption and engagement
Establish data-driven success processes and foster a customer-centric culture across the organization

Required Qualifications

10-12+ years of experience in a Senior Customer Success leadership role
Proven ability to build and scale teams effectively
Experience in B2B SaaS sales targeting IT, L&D, and Business personas
Familiarity with Gainsight or other CRM platforms
Demonstrated success in leading organizations through transformation

Keywords: VirtualVocations, Roseville , EVP Customer Success and Services, Hospitality & Tourism , Concord, California

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