Care Navigator (Medical Assistant or Non-Medical Assistant)
Company: Marin Community Clinics
Location: San Rafael
Posted on: October 26, 2024
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Job Description:
Overview:Marin Community Clinics, founded in 1972, is today, a
multi-clinic network with a wide array of integrated primary care,
dental, behavioral, specialty and referral services. As a Federally
Qualified Health Center (FQHC), we provide vital health services to
almost 40,000 individuals annually in Marin County. The Clinics
regularly receive national awards from the Health Resources and
Services Administrations (HRSA). Our Mission is to promote health
and wellness through excellent, compassionate care for all.The
Medical Assistant (MA); or non-Medical Assistant Care Navigator
functions as a core member of an integrated and collaborative care
team that involves the patient's primary care provider, behavioral
health providers, and other providers. Reporting to the Clinic
Directors, the MA Care Navigator is responsible for coordinating
and supporting Behavioral Health and Medical services with
administrative tasks, provided in the behavioral health and primary
care clinics. The MA Care Navigator is responsible for addressing
the social determinants of health and increasing accessibility to
health care by screening patients, bridging resources from a
web-based resource system, and connecting patients to resources on
issues regarding transportation, housing, food insecurity, domestic
violence, and more.Responsibilities:Medical Assisting
Responsibilities: (Applicable to Certified Medical
Assistant)Escorts patients to the exam room, interviews patients,
measures vital signs, such as pulse rate, temperature, blood
pressure, weight and height, and records information on patients'
charts.Prepares treatment rooms for examination of patients.Cleans
and sterilizes instruments.Inventories and orders medical supplies
and materials.Operates electrocardiograph (EKG), and other
equipment to administer routine diagnostic tests or calls medical
facility or department to schedule patients for tests.Gives
injections or treatments, and performs routine laboratory
tests.Keys data into computer to maintain office and patient
records.Cleans and disinfects operatory in accordance with
department's policy and OSHA guidelines.Sterilizes and disinfects
instruments in accordance with department policy and OSHA
guidelines.Follows policies and procedures including universal
precautions as defined by OSHA's guidelines on Bloodborne Pathogens
and Hazardous Materials standards.Practices good people skills to
maintain good public relations with patients and with fellow
co-workers.Maintains patient confidentiality in accordance to
department policy and HIPAA guidelines.Attends and participates in
required meetings, training and educational programs.Performs
administrative responsibilities including checking eligibility,
verifying demographics, assisting patients with filling out
necessary paperwork, and making up follow-up appointments.Care Team
Responsibilities as outlined in the Care Team Patient Center
Medical Home procedures.Performs other related work as
assigned.Care Navigator Responsibilities:Supports and closely
coordinates Medical and Behavioral Health services in the pod care
team.Performs administrative responsibilities, including checking
eligibility, verifying demographics, assisting patients with
filling out necessary paperwork, and making up follow-up
appointments.Provide patients with information by staying up to
date on community resources that address the social determinants of
health, like transportation, housing, and access to food.Provides
educational tools and screens using approved screening tools for
common Behavioral Health and substance abuse disorders and
available resources.Assist behavioral health providers in warm hand
offs.Participates in regularly scheduled caseload consultation with
team care including Primary Care, Licensed Clinical Social Worker
and/or Psychiatrist.Facilitates patient engagement and follow up in
care.Request Prior Authorizations and TARs sent by the pharmacy so
patients can get ordered medications in a timely manner.Documents
encounters in the electronic medical records system so they can be
easily shared with PCPs, Licensed Clinical Social Worker and/or
Psychiatrist.Facilitates referrals for clinically indicated
services internally or outside the primary care clinic (e.g. Social
services, mental health specialty care, and substance abuse
treatment).Practices good people skills to maintain good public
relations with patients and with fellow co-workers.Addresses with
the appropriate response to electronic mail and tasks using the
electronic medical health record.Assign PCP and needed health
maintenance screenings.Follow up/ track "no shows" for first
appointment.Maintain patient confidentiality in accordance to
department policy and HIPPA guidelines.Attend and participate in
required any appropriate meetings, training and educational
programs.Perform other related work and Medical Assistant duties
when staff support is needed.Qualifications:Education and
Experience:High School Diploma or Equivalent (GED) required.1-year
certificate from college or accredited technical Medical Assisting
program, or 1 to 3 months related experience, and/or training; or
equivalent combination of education and experience. Medical
Assistant Certificate from an accredited school required.At least 1
or 2 years work experience in a medical clinic setting, Federally
Qualified Health Center a plus.CPR certification required
(applicable only to Medical Assistants).Epic Electronic Health
Records experience a plus.Required Skills and Abilities:Bilingual
in English/Spanish required.Must be able to work flexible
hours.Must have strong computer experience with MS Office.Ability
to provide excellent customer service to patients and outside
customers in person and via phone.Must be able to multi-task duties
and carryout projects timely.Physical Requirements and Working
Conditions:Must be able to stand for extended periods of
time.Ability to work in fast pace medical environment.Hiring
Bonus:Hiring Bonus $1,000 (Applicable for Certified Medical
Assistants)Relocation Assistance:N/ABenefits:Our mission informs
our approach to your benefits program. Our benefits program is
designed to protect your health, family and way of life. We offer a
competitive Benefits Program that includes affordable health
insurance and Health Reimbursement Accounts (HRA), Dental and
Vision Insurance, Educational and Continuing Education Benefits,
Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group
Life and AD&D Insurance, Short term and Long Term Disability
benefits, Professional Fee Reimbursement, Mileage and Cell Phone
Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee
Assistance Programs, Paid Holidays, Personal Days of Celebration,
Paid time off, and Extended Illness Benefits.All employees are
required to be fully vaccinated for COVID-19, including current
booster as a condition of employment, subject to limited
exemptions. New employees are required to provide proof of being
fully vaccinated for COVID-19 and boosted before the first day of
employment. If you completed your primary series and early
boosters, but have not received the most recent booster, you will
be required to get the most recent booster and mask until
completed.MCC is an equal opportunity employer. We enthusiastically
accept our responsibility to make employment decisions without
regard to race, religious creed, color, age, sex, sexual
orientation, gender identity, national origin, religion, marital
status, medical condition, disability, military service, pregnancy,
childbirth and related medical conditions, or any other
classification protected by federal, state, and local laws and
ordinances.Min: USD $22.00/Hr. Max: USD $28.00/Hr.
Keywords: Marin Community Clinics, Roseville , Care Navigator (Medical Assistant or Non-Medical Assistant), Healthcare , San Rafael, California
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